Profile
A dedicated professional with over twenty years of Military Service and Department of Defense Contractor experience. Possess the leadership skill set which afford the ability to train, motivate, and encourage any team, group or organization towards success and obtaining job excellence. Able to communicate at all organizational levels as well as rounded interpersonal skill set. Highly self-motivated, well organized and detail orientated while multi-tasking many projects.
Skills & Abilities
Detail Oriented Organizational Skills Hazardous Material
Facilities & Personnel Management Operation Monitoring Customer Service
Project and Operations Oversight Quality Control Analysis Security Operations
Microsoft Suite
Experience
Winter Shelter Monitor (Civilian)
Effectively communicate and ensure individuals understand rules, rights, and responsibilities upon entry into the shelter program. Provide clients with shelter orientation when needed
Demonstrate principles of positive interaction and de-escalation of negative behaviors as outlined in mandatory training.
Provide counseling to clients — emotional support, empathy, problem-solving, information and referral, mediation, crisis intervention, and advocacy.
Articulate and enforce program rules and procedures clearly and consistently with all clients.
Prepare client chore list and monitor that all chores are completed. Oversee daily safety/cleanliness inspections; take appropriate action with clients when standards are not met.
Afghanistan (Gov’t Contractor)
Technical Control Facility (TCF) Technician
Communicate with subscribers, contractors, lateral agencies, and higher headquarters to schedule down-time and quality assurance tests, Configures circuits, systems, and networks based on standards, traffic patterns, and results of quality assurance tests.
Monitored status and performance of transmission and switching systems, local and wide area networks, and subscriber equipment.
Provided coordination, restoral, and reporting functions necessary for effective maintenance of transmission paths and facilities.
Operated processor assisted diagnostic and control equipment and software to perform network, technical, and configuration control, surveillance, and security.
Ensured Master Station Logs (MSL) are properly completed and maintained.
United States Military | Worldwide
Telecommunication Maintenance Technician
Responsible for managing the daily operations of a Communication Electronics Maintenance Section (CEMS) to conduct software upgrade to 5,000 Division SINCGARS radios prior and during Operation Iraqi Freedom (OIF).
Managed daily data center operations including monitoring, restoration, manage trouble tickets in Service Manager, outage reporting, emergency procedures in support of Operation Enduring Freedom (OEF).
Analyzed and anticipate customers’ communication needs and determine equipment and human resources needed to meet those needs, continuously seeks to improve business processes and other changes necessary to support program mission and makes adjustments as deemed appropriate.
Created and delivered productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other managers to balance labor.
Interpret and disseminate policy and directives, keeping abreast of changes, and providing guidance and assistance to other teammates to insure proper implementation.
Mentored, trained, and developed teammates for career progression, performance improvement, and recognition purposes.
Education
Bachelor of Liberal Arts – Political Science (2017)
GPA: 3.56 / 4.0
Honors and Awards
Dean’s List College, 2015
College, 2016
Multiple Military Awards throughout military service, and participation in two wars